CCS offers a comprehensive set of outbound calling services.  We will also work with you to design programs that contain different or multiple program objectives.  Some of the standard services offered by CCS are:

TeleSales:  Outsource your inside sales department to CCS.  Our professional turn-key approach will help you efficiently capture additional revenue, and our professional approach will ensure that we are truly an extension of your marketing staff. 

Lead Generation:  Maximize the value of your sales representatives’ time by providing them with qualified sales leads.  CCS will qualify potential clients by identifying the proper decision maker, asking qualifying questions, obtaining the information you want to know, learning the time frame of the opportunity, and sending out email, fax, or directs to your website.  Please note that our process includes sending out applications, contracts, and service agreements on your behalf and, if necessary, placing multiple follow up calls to qualify the leads. 

Appointment Setting:  Take your qualified leads to the next step by having CCS set sales appointments, either via telephone or face-to-face, for your sales force to sell, demonstrate, or discuss your products/services.  CCS qualifies each candidate to insure that they meet your requirements.  We will coordinate with weekly calendars to meet your appointment setting needs.

Market Research:  A customized market research survey will provide you with unique information from your market – information that is otherwise not available through data mining.  Based on your goals and objectives, CCS will assist in the design of your questions and contact prospects to execute your survey.  In addition, we provide a report that contains detailed tabulation of your results.  This front line approach can give you the unique information that gives you the leading edge on your market.

Seminar Attendance:  Ensure seminar success with CCS.  We will invite your clients and prospects to your seminar and follow up with confirmation calls two days prior to the seminar.  Based on 12 years of experience, we have perfected the process and know how to motivate attendance.

Internet Lead Validation:  Capture the value of your Internet leads with immediate, personal follow-up. When customer’s fill-out Internet forms they expect instantaneous response. Many choose to do business with a company based on their response time. Differentiate your site by offering immediate follow-up. We will respond, validate and live transfer qualified leads directly to your sales reps. 

Data Update/Append Email Addresses:  Don’t waste time with outdated information.  CCS will update your customer or prospect contact information which includes gathering email addresses of appropriate decision makers. 

Direct Marketing Campaign:  Make a hit with your message through a combination campaign that includes a custom designed, high quality direct mail postcard and coordinated follow up outbound telemarketing program to generate leads or sales.  CCS will design your campaign around multiple program objectives to increase overall program response rate.